Eon Smart Meter Problems
EON’s smart meters promise greater convenience and better control over your energy consumption. However, as with any technology, sometimes things can go awry during the installation process. In this article, we’ll explore some common issues faced by EON customers during smart meter installations and discuss possible solutions.
Electrical Surge and Appliance Damage
Unexpected Consequences
One EON customer reported a disturbing experience during a smart meter installation. Following the visit from an EON contractor, who attempted to fit an electricity smart meter, several electronic appliances in the customer’s home were damaged. These included the broadband router, a printer, and a desktop PC.
Suspected Surge
The customer’s initial assessment, supported by advice from electricians, was that the contractor had not correctly powered down when replacing the main power supply fuse, causing a massive electrical surge. All the affected equipment was plugged into a surge protector, highlighting the severity of the issue.
EON’s Response
Initially, EON apologized for the damage to the customer’s equipment. However, their stance changed, and they refused to take responsibility after an internal investigation. The customer received a letter from EON, citing a statement from the contractor claiming that everything had been done correctly.
Seeking Resolution
Contacting the Energy Ombudsman
Frustrated by EON’s response, the affected customer turned to the Energy Ombudsman, a regulatory body that oversees energy providers. The Energy Ombudsman advised the customer that they had a legitimate case, and the issue was logged with them for further investigation.
Protecting Your Interests
If you find yourself in a similar situation, it’s essential to take steps to protect your interests:
- Document the Damage: Take photographs of the damaged equipment and keep any invoices or receipts related to repairs or replacements.
- Request a Professional Assessment: Consider having a reputable repair agent assess the damaged equipment without performing repairs. A detailed report can be valuable in building your case.
- Contact the Energy Ombudsman: If your energy provider is unresponsive or uncooperative, the Energy Ombudsman can be a valuable resource for resolving disputes.
Prevention and Preparedness
While it’s crucial to know how to respond if issues arise during a smart meter installation, preventing such incidents is equally important:
- Communicate Expectations: Discuss your concerns and expectations with the installer before the work begins, especially if you have sensitive electronic equipment.
- Ask About Isolation: Inquire whether the installer plans to isolate the main power supply before conducting any work. This can help prevent electrical surges.
- Backup Important Data: Regularly back up critical data on your electronic devices to minimize data loss in case of an unexpected event.
Conclusion
Smart meter installations are generally straightforward, but as the customer’s experience illustrates, issues can occur. In cases of damage to your equipment, it’s crucial to gather evidence, seek professional assessments, and consider involving regulatory bodies like the Energy Ombudsman to help resolve disputes with your energy provider.
Remember that open communication with the installer and taking precautions before the installation can help prevent such incidents. Ultimately, the goal is to ensure that the benefits of a smart meter installation outweigh any potential risks or inconveniences.
