Problems With Ultion Locks

Solidor is a recognized brand known for producing high-quality front doors. However, a recurring issue has come up amongst a number of customers who have had these doors fitted in their homes: difficulty in operating the Ultion locks, which are used in some Solidor doors. This article delves into the reported problems and suggests potential solutions based on experiences of various homeowners.

The Problem

Several homeowners have voiced concerns over the stiffness and difficulty in turning the key in the Ultion lock of their newly installed Solidor front door. For some, it has been so challenging that their teenage children couldn’t open it, and others had to use both hands, making it a hassle when carrying items.

While the expectation with any new product, especially one that comes at a significant cost, is a smooth user experience, this hasn’t been the case for everyone. Some have wondered whether they should anticipate an improvement over time, or if this is a defect they have to live with.

Possible Causes and Solutions:

1. Installation Issues: A recurring suggestion is that the difficulty arises when the door is not fitted correctly. If not aligned properly, the door may drop and settle on its hinges, causing issues with locking and unlocking. Therefore, it’s vital to ensure that the installation is done by professionals familiar with Solidor products. If doubts arise regarding the installation quality, seeking assistance from a local glazing company or an approved Solidor installer is recommended.
2. Usage Technique: Some homeowners pointed out that the door needs to be pushed slightly when opening from the inside and pulled a tad when opening from the outside. This might seem counterintuitive at first, but it has proven effective for some. Additionally, lining up the key exactly as demonstrated by the fitter is crucial for smooth operation.
3. Maintenance with Graphite Powder: One widely recommended solution is the use of graphite powder. This special powder, available from Ultion directly or platforms like Amazon, can be sprinkled on the key which is then inserted and turned in the lock. It’s suggested to repeat this process every six months. It’s important to note that lubricants like WD40 are not recommended for these locks, as they can cause more harm than good.
4. Seek Professional Help: In cases where none of the above solutions work, or if the key breaks in the lock, it might be time to call in a professional. Locksmiths can provide immediate relief and might also use certain lubricants or techniques to ease the operation. Keeping a record of all interactions and issues can be helpful if there’s a need to claim warranties or get reimbursements.

Conclusion

While Solidor doors equipped with Ultion locks are generally recognized for their quality, no product is immune to occasional issues. Whether it’s due to installation, maintenance, or inherent design, it’s always beneficial to be informed about potential problems and their solutions. With the right approach, homeowners can enjoy a seamless experience with their Solidor doors.