Ridgemonkey Stove Problems

Safety first is the primary motto for any product, especially for appliances that deal with open flames or volatile substances like gas. As such, any sign of inconsistency or potential hazard calls for immediate action. The recent recall issued by RidgeMonkey regarding its Quad Connect Stove is a testament to the company’s commitment to its customers’ safety.

The Issue at Hand

RidgeMonkey has identified an intermittent manufacturing error that affects their Quad Connect Stove. Some units, specifically those bearing the serial code starting with PH201707 or SH201707, may not be safe to use. The problem, described as an “internal fitting intermittently unsatisfactorily tightened at source,” can lead to a potential diversion of gas flow, which, in turn, can cause a fire hazard.

The Scope of the Problem

Though the percentage of affected units is currently small, the risk associated with the defect is significant enough that RidgeMonkey has chosen to issue a full product recall for all variants of the Quad Connect Stove.

To check if your stove is part of this recall, locate the silver warranty sticker attached to the braided steel hose – if your serial number starts with PH201707 or SH201707, your stove is affected.

Immediate Action Required

If you have purchased a Quad Connect Stove, whether it’s a Primary Head, Secondary Head, or the Full Kit, you are advised to cease using the product immediately. Original packaging is not a requirement for the recall, so even if you’ve discarded the box, you can still return the product.

To begin the recall process, contact the RidgeMonkey Head Office via the dedicated email address: stoverecall@ridgemonkey.co.uk. Ensure you provide the stove’s serial number(s), the place and date of purchase, your name, full address, and contact details, including a daytime telephone number.

Company’s Assurance and Next Steps

RidgeMonkey deeply regrets the inconvenience and potential danger this poses to its customers and assures that they are on top of the situation. They aim to replace all affected Quad Connect Stoves within 4 weeks. While this might be a disappointment to many who purchased the product without facing any issues, the company emphasizes the importance of taking preemptive measures to ensure safety.

Your statutory rights remain unaffected during this process.

Conclusion

Safety recalls, while inconvenient, are an essential part of responsible manufacturing and retail. RidgeMonkey’s prompt recognition of the issue and their decisive action to recall the product shows their commitment to the safety and satisfaction of their customers.

For those affected, it’s crucial to heed the recall notice promptly to ensure personal safety. Moreover, sharing this information within your network can help spread awareness and potentially prevent any unwanted incidents.

Let’s hope for a quick resolution and appreciate the proactive measures taken by RidgeMonkey in ensuring the safety of its customers.