Sony Xperia 1 III Restart Problems

Sony’s Xperia 1 III has been turning heads with its premium build and performance, but there seems to be a persistent issue affecting a number of users. Several customers have reported that their devices are experiencing random restarts, making the device almost unusable in some cases.

The Problem:

The primary issue seems to revolve around the phone’s locking and unlocking mechanism. Several users have stated that every time they lock or try to unlock their Xperia 1 III, especially if done shortly after locking, the phone crashes. This is followed by two green notification light flashes before the Sony logo reappears. What’s more exasperating is when the phone is kept in the pocket only to be found rebooted when retrieved. The issue seems to subside when the phone is allowed to go to sleep on its own.

One user even reported that after taking the phone out for a day and using it extensively, it performed flawlessly. However, once the device was plugged in for charging, the issues began to manifest again.

The problems aren’t limited to just one network or a particular batch. Users from different networks, including those who purchased from the EE network in the UK, have reported these issues. Interestingly, some users have noticed that the restarts tend to occur more frequently when the battery is at a high percentage or is charging.

Sony’s Response:

While the issue is certainly frustrating, there’s some good news on the horizon. Sony has acknowledged the issue and has indicated that they are working on a fix which will be delivered in a future software update. Though no exact release date was provided for this update, the company has reassured users that a solution is in the works. An update, with the build number 61.0.A.14.3, seems to be rolling out that addresses an issue with the fingerprint sensor, which could potentially be related to the restart problem.

Possible Solutions:

While waiting for the official software update from Sony, users have tried various methods to alleviate the problem, including:

• Factory reset
• Force restart
• Booting in safe mode
• Software repair
• Ensuring the device is on the latest software update.

However, it’s worth noting that these steps have, in most cases, not resolved the issue permanently.

What Should You Do?

If you are an Xperia 1 III owner experiencing these issues, it is recommended to contact Sony’s customer support for more information. With the imminent software update, it is hoped that this problem will soon be a thing of the past.

For those considering purchasing the Xperia 1 III, it might be prudent to wait until Sony officially addresses and resolves this issue. However, as with all tech products, it’s essential to remember that while some units might be affected, many others operate without any problems.

In conclusion, while the Sony Xperia 1 III promises an exceptional user experience, it’s crucial for potential buyers and current users to be aware of these reported issues. With Sony actively working on a fix, it’s hoped that users can soon enjoy their devices without any interruptions.