Swift Command Problems

The Issue:

Owners of the 2018 Swift Challenger and other Swift caravan models have reported a recurring issue with their Dometic fridge. Specifically, the fridge keeps switching off shortly after it is turned on. Initially, it may be possible to turn the fridge back on, but after a few occurrences, it might not power up at all.

Root of the Problem:

The problem traces back to the 2018 software in the Swift Command unit, which communicates with the fridge. This software appears to have bugs that prevent the fridge from functioning correctly.

Temporary Solution:

For a short-term fix:

1. Remove the lower fridge vent on the exterior of the van.
2. Slide the white plastic button located on the left-hand side of the vent upwards to release the vent cover.
3. Look for a long black wire with a box on the end resembling a telephone landline cable extension.
4. Disconnect the white cable from this black box. This action disconnects the fridge from the Swift Command unit.
5. On the power supply unit, press the system shut down button, wait for 30 seconds, and switch it on again.
6. The fridge should now be controlled from its front buttons instead of the Swift Command unit.

Note: This solution merely circumvents the Swift Command’s control over the fridge. It’s not a permanent fix.

Deeper Concerns:

• This issue raises questions about Swift’s proactive approach to addressing known issues. If a problem is “well-known”, proactive measures should be taken by Swift or dealerships to notify and rectify the problem for customers.
• Concerns about warranty after manual intervention have also been voiced, although if the advice comes directly from the dealer, the warranty should ideally remain unaffected.
• A list of all known hardware and software snags should be provided to customers when purchasing a caravan. This transparency would allow customers to be prepared and knowledgeable about potential problems.

Additional Observations:

1. There’s been mention of issues with door sensors in some fridges. If the fridge thinks the door hasn’t been closed correctly, it may beep or give other alarms. Ensuring the door is properly sealed might alleviate some problems.
2. The benefit of integrating fridges into network systems like Swift Command is debatable. Some feel that adding unnecessary technology complicates what should be straightforward functionalities.
3. Customer feedback has largely centered around frustrations with the perceived decline in build quality and the addition of superfluous technology in newer caravan models.

Concluding Thoughts:

While Swift’s commitment to innovation is commendable, the implementation of these features requires rigorous testing and quality assurance. Addressing known issues, ensuring quality build, and keeping customers informed should be a priority for any manufacturer. Until the core software problem is fixed, it might be beneficial for Swift owners to familiarize themselves with the temporary solution mentioned above and stay informed through community forums and feedback channels.