Videx Intercom Problems

Videx intercoms are a popular choice for many property owners, offering both audio and video communication from entry points to internal spaces. As with any electronic device, users might occasionally encounter issues. One such concern is when the intercom fails to ring upon pressing the external button. This article delves into this issue, shedding light on the symptoms, potential causes, and proposed solutions.

Symptoms:

1. The intercom does not ring when the external button is pushed.
2. Replacing the handset doesn’t resolve the problem.
3. Video recall and door release buttons function correctly.

Potential Causes and Solutions:

1. Wiring Issues:

• Description: One primary concern is the possibility that the wires are not connected to the right terminals.
• Solution: Acquiring a comprehensive wiring diagram for the Videx 6272 video intercom is crucial. This would allow users to cross-check the wiring setup and ensure all connections are correctly placed. Users have found success sourcing this information directly from the Videx website under the 6200 series category.

2. Faulty Volume Setting:

• Description: The intercom’s volume might be turned down or off, or the volume switch could be faulty.
• Solution: Users should check the volume settings on the intercom. If the issue persists even after ensuring the volume is up, then there’s a possibility the volume switch could be broken. In such cases, replacing the handset might be necessary.

3. Local Bell Absence:

• Description: The system may be designed to sound a local bell (like a doorbell) when the intercom button is pressed.
• Solution: Ensure that a local bell is connected if required. If there isn’t a bell at the flat, and the only bell is located outside at the entry point, the connections might need to be revisited.

4. Incorrect Addressing:

• Description: The handset might be incorrectly addressed, causing it not to ring.
• Solution: Videx units have a dip switch system for addressing. Each switch corresponds to a specific value (Switch 1=1, Switch 2=2, Switch 3=4, Switch 4=8). To determine the address of a handset, the values of the “ON” switches are added together. For instance, if only Switch 4 is on, the address is 8. Users should ensure their handsets are addressed correctly. If unsure, it might be beneficial to consult Videx’s technical department for guidance.

5. Manufacturer Support:

• Description: Sometimes, issues go beyond basic troubleshooting, and expert intervention becomes necessary.
• Solution: It’s heartening to note that Videx’s technical department has a reputation for being responsive and supportive. In cases where problems persist, users are advised to reach out to Videx directly. Their technical team can provide guidance tailored to specific models and issues.

Conclusion:
Troubleshooting intercom issues can be a challenge, especially for those unfamiliar with electronics. However, with the right resources and a systematic approach, many problems, like the one mentioned above, can be resolved effectively. It’s always recommended to consult with experts or manufacturers when in doubt to ensure safety and efficiency.