Autotrail Expedition 67 Problems

The AutoTrail Expedition 67 motorhome, while exciting for many buyers, has been reported to have certain issues which may detract from its overall value and usability. This article highlights some of these problems and provides insights into possible remedies, based on experiences from recent buyers.

Identified Problems

1. Engine Fault Warning: Several owners of the brand-new AutoTrail Expedition 67 have experienced a spanner warning (engine fault) on the dashboard. The warning is often intermittent, but it leads to a loss of power while driving.
2. Electric Lowering Bed Malfunction: A malfunction in the electric lowering bed, which refuses to go up or down, has been observed.
3. Fresh Water Tank Issues: When attempting to empty the fresh water tank, the tap and pipe can unexpectedly come off, suggesting it was not correctly fixed.
4. Habitation Door Gap: A structural problem with the habitation door, causing a noticeable gap at the top corner, raises concerns about the overall build quality.
5. Cleaning Concerns: Some buyers received their motorhomes with remnants like sawdust, wood shavings, and dead flies, indicating that cleaning was not thoroughly done before delivery.
6. Injector Faults: An engine fault is linked to Ford Transit injectors or calibration issues that might require a software update or complete replacement.
7. Water and Gas Leaks: New owners have reported water and gas leaks in their motorhomes, which are significant safety and functionality concerns.

Suggested Solutions

1. Engine Issues: The problem with the engine, particularly the injector fault, appears to be a known issue with Ford Transits. Ford is aware of this, and the issue is typically addressed under their warranty. It’s advisable to have this checked by a Ford dealer.
2. Electrical and Structural Issues: For electrical issues like the bed malfunction or structural problems like the door gap, it’s recommended to return the motorhome to the dealer for repairs.
3. Leaks: Gas and water leaks should be addressed immediately due to safety concerns. The dealer should fix these as part of their warranty.
4. Legal Rights: Buyers should be aware of their rights. Under the Consumer Rights Act 2015, customers can return goods that are found faulty within 30 days from purchase for a full refund. If the motorhome presents issues after the initial 30 days but within six months, the dealer is obliged to attempt repairs. Should these repairs fail, the buyer has the right to reject the motorhome.
5. Documentation and Communication: It’s crucial to document all identified faults and communicate these issues in writing to the dealer, ideally through registered mail. This serves as a formal record and can be used as evidence if any disputes arise.
6. Online Communities: Engaging with online communities, such as the “AutoTrail Unhappy Owners Club” on Facebook, can provide valuable insights, shared experiences, and potential quick fixes for known issues.
7. Seeking Compensation: Buyers can potentially claim compensation for lost holidays or any other inconvenience caused due to the motorhome’s defects. It might be beneficial to consult legal services for detailed advice on this matter.

In conclusion, while the AutoTrail Expedition 67 motorhome offers many appealing features, it’s essential to be informed about potential issues and the available solutions. By knowing one’s rights and actively communicating with the dealer, buyers can ensure they get the best experience from their new motorhome.