Bessacarr Motorhome Problems

The Issues:

Bessacarr, a line under the renowned Swift brand, has faced some criticisms for its E496 2015 model. Motorhome owners have reported experiencing a plethora of issues with this specific model. These include:

1. Persistent water pipe leaks leading to flooding.
2. A malfunctioning electric bed.
3. A noisy and draughty sunroof.
4. A faulty main battery that took nearly three weeks to be replaced.
5. A loose cupboard under the electric bed.
6. Difficulty in reaching out to Swift for complaints and concerns.

Comparisons and Perspective:

While the UK boasts expertise in crafting caravans, some motorhome enthusiasts feel the nation falls short compared to European counterparts, especially the Germans, when it comes to crafting impeccable motorhomes. This sentiment might not be entirely unfounded, as there have been stories of brand new British caravans encountering issues like failing damp tests in their first year.

On the other hand, Swift, which dominates the motorhome and caravan market in the UK, is also believed to have a substantial number of satisfied customers. This is evident from their impressive sales figures. However, it’s essential to consider that satisfied customers are often less vocal than disgruntled ones.

Manufacturer and Dealer Response:

Swift provides a three-year warranty for their vehicles, suggesting the company should address these concerns. However, reaching out to Swift has proven challenging for some customers. Others have suggested utilizing Swift’s public forum, ‘SwiftTalk’, which is believed to be monitored by the company, as a potential solution to grab their attention.

Solutions and Recommendations:

1. Reaching Out to the Dealer: Before escalating to Swift, the dealer who sold the motorhome should be the first point of contact. They hold responsibility for addressing immediate concerns and might be more accessible.
2. Legal Recourse: If a motorhome is found not fit for purpose, there might be grounds to demand a replacement under the Sale of Goods Act. It’s advisable to approach a local Citizens Advice bureau or check house insurance policies for free legal advice.
3. Ensure All Communications are Documented: Maintain all written communication and avoid relying solely on phone calls. This documentation can be vital if legal action is considered.
4. Broaden the Perspective: Remember that every brand, regardless of its reputation, might have occasional issues. For example, new German vans might have faults, but they’re usually fixed before reaching the customer.

Conclusion:

While the experiences of some Bessacarr E496 owners have been less than ideal, it’s crucial to approach these situations with patience and persistence. Exploring multiple channels of communication, seeking legal advice when necessary, and maintaining thorough records are recommended steps for those facing challenges with their motorhomes.