EA Play Problems
The Problem
Many EA Play users are facing issues with game installations. Users report that upon clicking the download button on the EA desktop app, the system only loads for a short while before nothing happens, thereby failing to initiate the download process. This problem isn’t isolated to the desktop app; it also occurs with the Game Pass app, displaying a “preparing” message before routing users to the unresponsive EA desktop app. The issue has persisted for over a month with no resolution, leaving many frustrated and unable to enjoy their EA Play games.
Insights from the Community
EA Play users are not alone in facing this issue. Numerous users have reported encountering the same problem, highlighting a lack of resolution even after reaching out to EA’s support system. The troubling part is the inconsistency; while some users can download certain games without a hitch, the majority find the download button non-responsive for most titles.
Potential Solutions
The Expert Fix
Some users have managed to overcome this installation hurdle through a meticulous process involving a series of steps to tweak the settings in their system’s task manager and services app. Below is the step-by-step guide that has worked for several users:
- In the task manager, under the STARTUP tab, ensure that “XBOX APP SERVICES” is set to “disabled” to prevent it from starting automatically.
- Open the ‘services’ app from the start menu.
- Locate ‘EABackgroundService’ and set it to ‘Manual’ in the properties menu.
- Restart the PC.
- Before launching any other app, open the EA Desktop folder and initiate “APP RECOVERY” by double-clicking the shortcut likely found in
C:\Program Files\Electronic Arts\EA Desktop\EA Desktop
. - Clear the cache, login to your EA account, and attempt to install the desired game.
This series of steps has proven successful for many users in fixing the download issue.
Using a VPN
For those for whom the above solution did not work, an alternative solution that has proven successful is using a VPN to install the games. However, this method might not work for everyone, and finding a reliable VPN can be a task in itself.
Conclusion
As EA Play subscribers grapple with this lingering issue, it is clear that a solution from EA is long overdue. In the meantime, users have taken it upon themselves to find workarounds to this problem. The potential solutions highlighted here have proven successful for many, showcasing the community’s resilience and collaborative spirit.
If you find yourself facing this installation issue, it may be beneficial to try the solutions outlined above. While it is hoped that EA will soon address and resolve the issue officially, these community-driven solutions offer a ray of hope for many eager gamers wanting to enjoy their favorite titles without hassle. It is also recommended to keep an eye on community forums for any new updates or solutions from other users facing the same issue.