Solidor Lock Problems

The Problem:

Many homeowners have been attracted to Solidor front doors due to their premium quality and aesthetic appeal. However, a recurrent problem has surfaced with some owners reporting their Solidor locks being incredibly stiff and hard to turn. For many, this means a struggle every time they wish to enter or leave their home. Such an issue can be particularly problematic when it comes to family members like teenagers, who may find it impossible to turn the key, or those carrying items and needing to use two hands to manage the lock.

Possible Reasons:

1. Incorrect Installation: It seems that whether the door was installed by an approved Solidor installer or by builders might make a difference. Incorrect fitting could lead to issues such as misalignment or undue pressure on the lock mechanism.
2. Door Exposure to Sun: Doors of a dark color that are exposed to direct sunlight may encounter problems. Direct sun exposure can cause doors to expand slightly, making the latch mechanism stiff.
3. Lock Brand Variability: There are different lock brands available for Solidor doors, such as Ultion and Yale, and their performance might vary. The user experience seems to differ based on the lock type they have.

Solutions and Recommendations:

1. Graphite Powder: A common recommendation to alleviate stiffness in the lock is the use of graphite powder. Users can sprinkle the powder onto the key and then insert and turn it in the lock. This acts as a lubricant and could make the action smoother. It’s suggested to perform this every six months. Importantly, many users recommend against using products like WD40 as a lubricant, emphasizing the benefits of graphite powder instead.
2. Lock Adjustment: The latch on Solidor doors is adjustable. Special tools, usually available with builders or door installers, are required for this task. Adjusting the latch might alleviate the issue.
3. Checking Installation: It’s possible that the door has not been fitted correctly, causing it to “drop” and settle on its hinges in a way that affects the lock. In such cases, it might be wise to consult with a local glazing company or a professional familiar with door installations.
4. Key Alignment: With certain lock types, like the Ultion, the alignment of the key has to be exact. Users should ensure they are inserting the key correctly.
5. Door Handling Techniques: Some users have found that pushing the door slightly from the inside or pulling it slightly from the outside makes the key turn more easily. Such techniques can take time to get accustomed to.
6. Seeking Redress: If all else fails, and especially if you suspect a faulty installation, consider getting in touch with the installer or the builder responsible for the door fitting. Document every interaction and, as a last resort, legal avenues like small claims court may be considered.

In Conclusion:

While Solidor front doors are highly regarded for their quality, some users have faced challenges with their locks. However, with the right approach and tools, these issues can be resolved, ensuring that homeowners can enjoy the beauty and security of their Solidor doors without any hindrances.